Conditions of Use
Binding Contract
You agree that this User Agreement ("Agreement") forms a legally binding contract between you and Pharmaplus Pte Ltd, and that this Agreement constitutes "a writing signed by You" under any applicable law or regulation. By clicking "I Agree", "I Accept" or by submitting payment information through the service you agree to the terms and conditions of this Agreement, the PayPal Privacy Policy, and any documents incorporated by reference. Any rights not expressed herein are reserved by Pharmaplus Pte Ltd. This Agreement is subject to change by Pharmaplus without prior notice (unless prior notice is required by law), by posting of the revised Agreement on the Pharmaplus website.

Choice of Law
This Agreement is governed by and interpreted under the laws of Singapore; additionally, agreed elements of international and customary laws applied to trans-border transactions are also applicable where appropriate, subject to Pharmaplus’ discretion.

Uberrima Fides
The Pharmaplus e-store operates on the basis of good faith. Hence, if you encounter any challenges in your online purchases or in your payment, please contact us immediately— first— and we will do our best to assist you.

Unlawful use
You agree that you will not abuse usage of the Pharmaplus e-store and its associated services, for any wrongful, unlawful or immoral purposes; Pharmaplus reserves every right to lodge a report with the relevant authorities if any such abuse is detected.

Security threats (please refer below for more information about INTERNET SECURITY THREATS)
It is very important that you contact us immediately if you believe your user ID, password, credit card information or other personal details have been compromised, or if someone has transferred or may transfer money from your account without your permission. Under applicable banking regulations, the extent of your liability for an unauthorised transaction is largely determined by your promptness in notifying us or your bank if someone has gained access to your password, or if a transfer or withdrawal in your monthly statement is incorrect or unauthorised.

Liability
Pharmaplus is not liable for security compromises arising from our e-store transactions beyond a reasonable level, as such matters will be reported and handed over to the relevant authorities; any further rectification we may engage in should not be construed as an admission of liability, and is on a basis of good faith entirely at our own discretion.

As we utilise Paypal platforms and services for processing payment matters relating to your order, please familiarise yourself with the security/privacy policies governing Paypal-based services at: https://www.paypal.com/cgi-bin/webscr?cmd=_security-center-outside and https://www.paypal.com/us/cgi-bin/webscr?cmd=p/gen/ua/policy_privacy-outside. You are deemed to have understood and agreed to these policies.

INTERNET SECURITY THREATS
Internet security threat generally comes in four forms:

Basic phishing
Basic phishing involves E-mails containing fraudulent forms, or links to fraudulent websites. For example, an E-mail may contain a link to what appears to be a legitimate organisation. While the URL initially appears legitimate, it redirects the user to another location where a spoofed or copy website resides.

Victims submit sensitive personal information through this website, or directly via E-mails, without realizing that it is instantaneously transmitted to criminals who intend to use the information for malicious purposes.

The E-mail will usually include one of the following messages to trick you to act according to their instructions:
"Your account is currently being updated as we are introducing a new security system. Follow the instructions below to re-activate your account."
"Your credit card is the subject of a police investigation for fraud. Please follow the instructions below."
"Our record shows that payment for your internet account is due. We are currently introducing a new e-payment service. Please follow the instructions below to activate your online payment."
"You are the lucky winner of our lucky draw. Please submit your credit card details so that we can verify your identity."

The following are examples of the instructions you may be asked to follow, to deceive you into disclosing details such as your password:

"Please provide a return E-mail with your account details, password or credit card number. We will re-activate your account as soon as we receive your E-mail."
"Please click on the hyperlink below to update your personal details."
"Please click on the attachment below. This will automatically generate an alert on our side. We will update your account and inform you."

Please note that Pharmaplus will NEVER send you any E-mail asking you to divulge any confidential or personal information. You should discard such E-mails and report them to us immediately.

Brand spoofing
Hackers will fake or spoof websites of legitimate and existing organisations to deceive customers into thinking they are interacting with the legitimate company.

This can involve receiving an E-mail that contains a link to a website. Once you click on the link, you are redirected to a fraudulent website. You then unknowingly submit sensitive information such as your user identification, password, credit card number, bank account information, and other forms of financial data.

Industry spoofing
Fake or spoofed organisations/ industries purportedly exist to mitigate risks, such as escrows* and other third party mediators, that customers may trust.

In instances where this third party is illegitimate, you will see neither the purchased item nor will you recover the money paid to the escrow service. This form of industry spoofing can even be carried out through legitimate organisations.

Other instances include ones where illegitimate users claim to be sellers on certain websites, posting falsified auction items, keeping the customers’ payments, but never delivering the goods.

Cyber-mugging
Some E-mails appear legitimate, but when opened, install "TROJANS" and "KEYSTROKE SNIFFERS" onto customers' computers so that sensitive information can be stolen. Some even allow computers to be remotely controlled. Criminals can also take money through "SALAMI SLICING". These are cases where undetectably small increments of money are taken out of an account over a period of time.
*Escrow services perform a 3rd party role between an online buyer and a seller. Such transactions usually involve monetary exchanges. Escrow services collect the payment from a buyer on behalf of an online seller, and aid in the delivery of the purchased item to the buyer.

Pharmaplus hopes that by educating users and alerting them to inherent deficiencies and risks in internet communications, Pharmaplus users will be better informed and take precautionary measures when transacting with any entity online.